Privacy Policy

Introduction

Welcome to ReviewKite, LLC (“ReviewKite,” “we,” “us,” or “our”). ReviewKite operates and manages the websites reviewkite.com and app.reviewkite.com (collectively, the “Services”), providing businesses and marketing professionals with powerful tools to manage reviews, enhance their online presence, and build customer trust.

This Privacy Policy outlines how we collect, use, disclose, and safeguard information about you when you interact with our Services, whether through our websites, applications, or other means. By using our Services, you agree to the practices described in this policy.

We are committed to respecting your privacy and ensuring that your personal information is handled responsibly. To keep you informed, we may update this Privacy Policy periodically. Any changes will be reflected by revising the “Last Updated” date at the top of the policy, and in some cases, we may provide additional notice, such as a prominent announcement on our websites or a notification via email.

We encourage you to review this Privacy Policy regularly to understand how we manage your information and the options available to you regarding its use. If you have any questions or concerns, please feel free to contact us at support@reviewkite.com.

Your trust is important to us, and we are dedicated to providing a secure and transparent experience as you use our Services.

Information We Collect

We collect information about you in several ways: information you provide directly to us, information we collect automatically when you use or access our Services, and information from third-party sources. These third-party sources may include publicly available databases, marketing partners, social media platforms, analytics providers, and other entities that provide data relevant to enhancing our Services. For example, we may gather data from business directories to confirm the accuracy of your business details or obtain aggregated demographic insights from social media interactions to better understand our audience. In all cases, we ensure that such data collection aligns with applicable privacy laws and ethical standards.

Information You Provide to Us

We collect information you provide directly to us. For example, this may occur when you create an account, participate in interactive features of the Services, fill out a form, make a purchase, communicate with us, or otherwise interact with our Services. The types of information we may collect include:

• Identifiers: Name, email address, postal address, phone number, online identifier, account name, and password.
• Business Information: Company name, size, type, and related details.
• Commercial Information: Purchase history, order details, marketing preferences, and product wish lists.
• Demographic Information: Age, education, gender, interests, and zip code.
• Payment Information: Credit card, debit card, or bank account details.
• Communications: Information provided when you contact customer support or engage with us through surveys or promotions.

Information About Your Use of the Services

We collect information about your usage of the Services, including:

• Usage Information: Search terms entered, pages viewed, links clicked, and other interaction details.
• Automatically Collected Information: Log data (e.g., browser type, access times, IP address), device information (e.g., hardware model, operating system), and tracking technologies (e.g., cookies, web beacons). For more details on cookies, please see our Cookie Policy.

Information We Collect from Other Sources

We may collect information from third-party sources, including publicly available information, social media platforms, and service providers that integrate with our platform. For instance, we may combine external data to enhance your user experience or analyze trends.

How We Use Your Information

We use your information for various purposes, including:

• Delivering, maintaining, and improving our Services.
• Managing your account and processing transactions.
• Providing customer support and responding to inquiries.
• Analyzing usage trends to optimize the performance of our platform.
• Communicating with you about updates, promotions, and other relevant information (subject to your preferences).
• Ensuring compliance with legal obligations and protecting our rights.
• Developing and enhancing new features and functionalities.

How We Share Your Information

We may share your information with the following parties:

• Service Providers: Vendors assisting us with hosting, payment processing, customer support, and other operational needs.
• Business Partners: Trusted partners for joint marketing efforts or co-branded services.
• Legal and Compliance Entities: Regulators, law enforcement, or legal counsel, as required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Retention periods are determined based on the nature of the data, the purpose for which it was collected, legal requirements, and the necessity to resolve disputes or enforce our agreements. For example, transactional data may be retained for tax or audit purposes, while other data may only be kept as long as required for operational needs. Once no longer required, we will securely delete or anonymize your data.

Your Privacy Choices

You have the right to:

• Access and update your personal information through your account settings.
• Opt out of receiving marketing communications by following the instructions in our emails or contacting us.
• Manage cookies and tracking preferences via browser settings.
• Request deletion of your personal information by contacting us.

Data Security

We are dedicated to safeguarding your information with comprehensive security measures designed to prevent unauthorized access, loss, or misuse. While no system can ensure absolute security, we strive to maintain the highest standards of protection. If you suspect any unauthorized access to your account, please notify us immediately.

International Data Transfers

Your information may be transferred to and processed in the United States or other jurisdictions where we or our service providers operate, in compliance with applicable data protection frameworks, such as the General Data Protection Regulation (GDPR) for European residents or similar agreements ensuring adequate levels of data protection. By using our Services, you consent to such transfers, understanding that data protection laws may vary by location.

California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal data we collect, use, and disclose.
• Right to Delete: You may request the deletion of your personal data, subject to exceptions under applicable law.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Submitting Requests: To exercise your rights, contact us at support@reviewkite.com. We may require verification of your identity.

European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request access to your personal data.
• Right to Rectification: Request corrections to your personal data.
• Right to Erasure: Request the deletion of your personal data, subject to lawful exceptions.
• Right to Restrict Processing: Request limited processing of your data in specific situations.
• Right to Data Portability: Request a copy of your data in a portable format.
• Submitting Requests: To exercise these rights, contact us at support@reviewkite.com. We will respond in accordance with applicable laws.

Children's Privacy

Our Services are not directed at children under 13, and we do not knowingly collect information from children. If we discover that we have collected data from a child without appropriate consent, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be reflected by the "Last Updated" date, and significant changes may be communicated through additional means, such as email or website notices.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ReviewKite, LLC

1178 Broadway #4298, New York, NY 10001

support@reviewkite.com